How to contact us if you have a hearing or speech impairment

Adur & Worthing Police

How to contact us if you have a hearing or speech impairment, or any other form of communication difficulties.

999 emergency reporting if you have a hearing or speech impairment:

•Pre-register with the EmergencySMS service (here: https://orlo.uk/0R4A9), and use our textphone service 18000 or text us on 999.

•Use call 999 BSL (here: https://orlo.uk/heORW) to use a British Sign Language interpreter.

101 non-urgent matters:

• Use textphone 18001 101

SignVideo for BSL Users:

• Use SignVideo to provide a Video Relay Service (here: https://orlo.uk/W9CyR), which allows BSL users to report crime through a live online interpreter, who will contact the police on your behalf.

Pegasus Card Scheme:

• If you have speech or communication difficulties, consider joining our Pegasus scheme to help you get assistance quickly in an emergency (here: https://orlo.uk/1WwJC).

When to use 999 or 101/online?

Call 999 in an emergency, such as:

• There is an immediate danger to life

• Someone is using or threatening violence to you or others

• A serious road traffic collision where the lives of others are at risk or the road is blocked

• A crime is in progress, such as a burglary or theft

If you're in danger but can't speak:

• Call 999

• When prompted, press 55 to let us know you need help without speaking

Accidentally dialled 999? Please stay on the line and let the operator know you're safe and no emergency has occurred.

For non-urgent matters call 101 or visit our website https://orlo.uk/XBCPg such as:

• To report a crime that is not currently in progress - for example a stolen car, a burglary that has already occurred, or damaged property

• Give information to the police about crime in your area or share information about possible criminal activity in your area

• Speak to the police about a general enquiry

If you are unsure whether your situation is an emergency, you can still call 101, as all our staff are trained to handle both emergency and non-emergency situations.

Report Anonymously:

You can also report crime anonymously via Crimestoppers at https://orlo.uk/3bFFS or call 0800 555 111