Mon 20 May 2019

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Join the force as a contact handler recruitment open now

Alert message sent 06/05/2019 18:03:00

Information sent on behalf of Sussex Police


Monday 6th May 2019

Our Force Contact, Command and Control Department isn’t a call centre, it’s the start of our front line. If you’re looking for a change in career, look no further.


Our Contact Handlers are an essential part of policing and have a key role in keeping Sussex safe and we’re hiring now.

The contact centre is bustling with activity, our contact handlers deal with a vast variety of emergency 999 calls, non emergency 101 calls, online and social media communications and often are the first point of contact for the public with police.
We’re looking for people who are quick thinking with an enquiring mind, able to multi task, pay attention to detail and have excellent communication skills.

Chief Superintendent Jane Derrick, who is responsible for the contact centre, said: “For many people you’ll be the first point of contact with the police, whether it’s over the phone or by email. Versatility is crucial in this role as no two days are the same, no two calls are the same – our contact handlers will agree.

"Our contact handlers are that calm voice in someone’s hour of need. They listen and record vital detail to ensure that the caller receives the right response. One moment you could receive a call from a distressed parent reporting their child missing and the next call a report of a dispute between neighbours. The role is striking the right balance between meeting the needs of the caller, giving the right advice for each situation, all the while showing empathy while not becoming too emotionally involved when dealing with sometimes difficult circumstances.

"This is our second recruitment campaign this year as we continue to invest in our public contact service, in order to enhance our ability to respond quickly and decisively to those who call us for help.”

Sussex Police and Crime Commissioner Katy Bourne commented: “Our contact handlers play a key role within Sussex Police. Every time I visit the contact centre I’m always impressed by the level of service provided by the staff and by their knowledge and expertise. I welcome the fact that new recruits are to be added to the team, as part of ongoing improvements to the Force’s contact with the public, and look forward to meeting them when they start.”

The role is based at our headquarters on the outskirts of Lewes. You’ll need to be able to work shifts, including nights, weekends and bank holidays.

In return we offer a great starting salary with enhancements to reflect the shift and weekend/bank holiday working. We also provide excellent ongoing training, opportunities for continued personal development and professional progression.

We seek to recruit local people, with local knowledge and whatever your background, ethnicity, gender, religion or sexual orientation, we welcome you and your application.

If you’re looking for a new career where you can make a difference, choose a job that matters and become a contact handler.

Recruitment is open today (Friday 3 May) to Monday 27 May.

We are also offering Recruitment Tours on specific days throughout May to provide an insight into the role of a contact handler by seeing first hand what they do daily. Details of when the Recruitment Tours are and how to book are on our Contact Handler webpages in the ‘Recruitment Tour’ drop down menu.

For more information and to apply today, visit: https://www.sussex.police.uk/police-forces/sussex-police/areas/careers/jobs/contact-handlers/




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Message sent by
Jeremy Glew-Deval (Police, Prevention Support and Engagement Officer, Eastbourne, Lewes and Wealden)

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